Frequently asked questions

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General information

Whitesparkles is a premium jewelry manufacturer specializing in OEM and ODM services, offering high-quality gold and diamond jewelry and also in other base metals.

We work with :

Jewelry Designers & Brands – Get access to high-quality stones for custom collections.
Retailers & Manufacturers – Bulk stone supply for commercial production.
Private Clients – Sourcing individual stones for custom engagement rings & heirloom jewelry.
Luxury & Investment Buyers – Rare gemstones for high-value collections.

We are located in Bangkok, Thailand.

Yes, we provide OEM (private label manufacturing) and ODM (original design development) services to meet client needs.

Jewelry manufacturing and services

We create rings, necklaces, bracelets, earrings, and custom pieces using gold, platinum, silver with diamonds, and gemstones.

Our jewelry is crafted from gold (9k, 10k, 14k, 18k), platinum, silver diamonds, and ethically sourced gemstones.

Yes, we use advanced CAD software to design and perfect jewelry before production.

Absolutely! We offer tailor-made designs based on your vision and specifications.

We can make unto 5000 pieces in Gold and Platinum and. upto 20000 pieces in Silver. Lead times vary by order size, typically ranging from 4 to 8 weeks depending on complexity.

Ordering and Customization

Simply contact us with your design requirements, and we’ll guide you through the process.

Our MOQ varies depending on the design and materials but is typically set per collection or order type. We can always work with low MOQ's to start our relationship.

Yes, we accept client-provided designs and ensure precise execution.

Yes, we provide prototyping and sample production to ensure design accuracy before mass production.

Quality and sustainability

Every piece undergoes rigorous quality checks, from material selection to final polishing.

Yes, we prioritize ethically sourced, conflict-free diamonds and responsibly mined gemstones.

We incorporate recycled metals, ethical sourcing, and sustainable production methods.

Pricing and payment

Pricing depends on materials, complexity, and order volume, with competitive rates. We provide full transparency on the pricing methodology.

We accept bank transfers, major credit cards, and secure online payments.

Yes, we offer customized payment plans for large orders. However payments plans will depend on how long we have worked together with each other.

Shipping & Logistics

Yes, we deliver to various global locations with secure shipping partners. Contact us to know if we ship to your location.

We offer standard and express insured shipping, with delivery times depending on the destination.

Customers are responsible for import duties and taxes, but we provide guidance on regulations.

After-Sales Support & Policies

Yes, we provide warranty and repair services for manufacturing defects.

Returns and repairs are handled case-by-case, ensuring customer satisfaction.

You can reach us via email, phone, or our website’s contact form.