With the ability to create new projects from scratch or from tickets (both incident and service requests), changes, or problems, you can plan all your IT project initiatives within the service desk.
Project management needs to be flexible to manage different types of projects with various complexities. You decide how you want to work.,

No need to force-fit your teams to follow one process. You have the flexibility to run projects in an agile, waterfall, or hybrid mode.
New-gen project management comes with multiple modern views. Team members can visualize, slice, and dice the same set of tasks into a timeline (Gantt), kanban, task list, or group views.
The new-gen project management offers robust bug tracking & test management capabilities to ensure that all your internal systems work fine after a new build or a change is rolled out.
Gain a consolidated view of projects across teams with project analytics. Customize and build your reports in the way you want them, with minimal effort.

Build a multi-source CMDB for all your hardware, software, and SaaS using our out-of-the-box discovery solutions and real-time connectors with leading discovery solutions, identity providers, and endpoint management tools.
Leverage a single, unified platform to manage your asset’s lifecycle to enhance IT governance with a tightly coupled service delivery engine and to reduce IT costs by improving asset life with proactive maintenance.
With asset relationship information available at your fingertips, perform efficient change deployments and accurate root cause analyses by precisely gauging upstream and downstream impact.
Asset analytics enables your team to make informed decisions by tracking an asset’s lifecycle and forecasting IT costs by staying on top of purchases, contracts, and SaaS spending.

Auto-assign tickets to the right agents or groups, setup multilevel approvals, and automate processes like travel desk approvals, employee onboarding, etc. using workflow automator.
Define your own trigger rules with Scenario Automation and Observer to perform tasks and actions as necessary across modules – be it incident, problem, change, or release.
Gain visibility into your service delivery by keeping track of your performance against SLAs.
You can automate the entire approval workflow across modules in the service desk so no change or event is missed.
Follow up on issues like pending responses and escalates overdue tickets, among others, and run every hour to clear bottlenecks.

Drive service desk efficiency by identifying bottlenecks and keeping track of key performance indicators (KPIs) with pre-defined reports for incidents, changes, and assets.
Review report data to track the health of all associated incidents, problems, or changes and minimize risks or disruptions to the business. Make quick, informed decisions with accurate data across all modules in the service desk.
Provide clarity into the data you want to see or present by using the data visualization engine and use Smartboards to browse interactive visualizations, view or present the analytics you require for greater understanding.
Build extensive reports easily with Ask Freddy, our home-grown AI platform. Ask Freddy uses Natural Language Processing (NLP) to understand your query and fetch the data you need instantaneously.