Customer Engagement - Whitesparkles.com

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Customer Engagement

Delight your customers with effortless customer service

Engage in more meaningful conversations every day, across every channel, with every customer.
Our Customer engagement Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Always be there for your customers

Customer & agent delight made easy

Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.

Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

Connect on channels that customers love

Respond to customers on any channel

Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.

Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.

Answer support calls effortlessly

Have more effective phone conversations and connect customers to the right expert, from the beginning.

Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.

Make sure your customers can talk to you

Deliver delightful customer experiences with the support of our omnichannel platform.

Respond to challenges and scale your business on Freshdesk with the help of the unified Messaging API, easy integrations using pre-built marketplace apps, and customizable analytics. Meet the needs of an expanding customer base with the combined power of a flexible, secure, and enterprise grade platform and Freshdesk.