Privacy Policy
Effective Date: [1st April, 2025]
At Whitesparkles, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.whitesparkles.com (the “Site”) or engage with our services.
We are committed to handling your personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) if you are located in the European Economic Area (EEA).
1. Who We Are
Whitesparkles is a global company with offices in Bangkok,Thailand, offering jewelry manufacturing (OEM/ODM) and IT services to clients worldwide.
2. Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Company name and job title
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- IP address
- Information provided via forms, chat, or email
Non-Personal Information:
- Browser type, device, and operating system
- Referral source
- Pages visited, session duration, and clickstream data
- Cookie identifiers
3. Legal Basis for Processing (GDPR)
If you are in the EEA, we will only process your personal data when we have a lawful basis to do so, including:
- Consent – e.g., newsletter signup or marketing emails
- Contractual necessity – to fulfill your orders or provide requested services
- Legal obligations – when required by law
- Legitimate interests – to improve services or prevent fraud (balanced with your rights)
4. How We Use Your Information
We use your data to:
- Provide products and services
- Process orders and payments
- Communicate via email, phone, or chat
- Send newsletters and promotional content (with your consent)
- Improve website performance and user experience
- Comply with legal obligations
- Prevent fraud and abuse
5. Newsletter Signup & Marketing
When you subscribe to our newsletter:
- We collect your email (and name, optionally)
- You receive updates about new collections, promotions, or blog posts
- You may unsubscribe at any time via the link in each email
We use GDPR-compliant third-party platforms to manage email marketing securely.
6. Cookies and Tracking
We use cookies to:
- Understand how visitors use our site
- Remember preferences
- Personalize content and ads
You may control cookie settings in your browser. Continuing to use the site implies consent.
7. Data Sharing
We do not sell your data. We may share it with:
- Trusted third-party service providers (e.g., payment gateways, logistics)
- Our subsidiaries and team
- Legal authorities if required
All partners are bound by confidentiality and data protection standards.
8. International Data Transfers
We may transfer data outside your country. We ensure legal safeguards such as Standard Contractual Clauses for international transfers.
9. Data Retention
We retain your data only as long as needed to fulfill our services, comply with law, or resolve disputes. After that, it’s securely deleted or anonymized.
10. Your Rights Under GDPR
If you are in the EEA, you have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with your data protection authority
To exercise any of these rights, contact us at: [insert email]
11. Data Security
We implement encryption, secure servers, access control, and backups to protect your data.
12. Third-Party Links
We may link to external sites. We are not responsible for their privacy practices. Please review their policies before sharing any information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with the effective date.
14. Contact Us
If you have questions about this policy or how your data is used, contact us at:
Whitesparkles
Email: support@whitesparkles.com
Address: 30th floor, Singha Tower, 1788 New Phetburi Road, Bangkok 10310
